Elance Customer Survey – What went wrong ?
November 11, 2008 
1 Comment
I received an email survey request from Elance today. Perhaps Fabio, Elance CEO, happened to see my past post “ Elance.com, Great Concept, Terrible Experience“ . Is Fabio attempting to determine recent sources of dissatisfaction or customer loss? Elance executives don’t need to look any farther to find a qualified respondent with rich responses and honest feedback that may include some colorful adjectives. Despite the obvious chip on my shoulder I am glad to see Elance attempting to seek customer feedback. On the off chance that you did not receive one of these coveted invitations, I have posted the questions here:
- How likely is it that you would recommend Elance (the Elance service itself) to a friend or colleague?
- What would you tell your friend or colleague about Elance?
- How likely is it that you would recommend Elance service providers (the people you hired on Elance) to a friend or colleague?
- What would you tell your friend or colleague about Elance service providers?
Question
If anyone has any positive or negative feedback regarding Elance I would be interested in some debate or commiseration.
Well, it’s nice to see that Elance cares about it’s buyers, because they sure as he!! DON’T care about their service providers. If you want to see some opinions from that perspective, do a search for Elance at my blog. Prepare to have your eyes opened … and I’ve had more horror stories since then. Oh, and for the record, I have been a service provider at Elance for almost 10 years and have raked in well over $100,000 there, almost 10% of which they’ve pocketed. How much money you bring in for them has no bearing on their treatment of you.